Joiya9 believes your personal data belongs to you. We are committed to keeping every piece of your information protected with the highest level of security — and to never misusing it.
All your data is secured with 256-bit encryption
Joiya9 is one of Bangladesh's most trusted online gaming platforms. We understand that when you create an account or play on joiya9, you are entrusting us with your valuable personal information — and we take that trust very seriously.
Joiya9's Privacy Policy is our clear commitment to you — it fully explains how we collect your data, why we collect it, how we use it, and how we keep it safe.
joiya9's Core Commitments: Your personal data will never be sold to third parties, shared without justification, or misused. This is an unwavering commitment by joiya9.
By using the joiya9 website and app, you are considered to have accepted this Privacy Policy. Please read it carefully before creating an account.
Joiya9 only collects data that is strictly necessary to provide its services. We do not collect excessive or irrelevant information. Below is a breakdown of the types of data joiya9 collects:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Personal Identity | Name, date of birth, national ID | Verification |
| Contact Information | Mobile Number, Email | Account |
| Financial Information | BKash/Nagad/Rocket Number | Payment |
| Device Information | IP, browser, operating system | Security |
| Gaming Data | Bet history, wins/losses | Service Improvement |
| Cookie Data | Session data, preferences | Experience |
Joiya9 never stores your password — only an encrypted hash is kept. Your full payment card details (where applicable) are not stored on joiya9's servers.
Joiya9 uses your data only for specific, defined purposes. No data is used for anything unrelated. Your information on joiya9 is used for the following purposes:
Important: joiya9 never shares your data with third parties for marketing purposes without your consent. You may opt out of joiya9 marketing communications at any time.
Joiya9's website uses cookies to make your gaming experience smoother and more enjoyable. Cookies are small text files stored in your browser.
You can delete joiya9's cookies or stop accepting new ones at any time through your browser settings. Please note that doing so may limit certain joiya9 features.
Joiya9 employs industry-leading security technology to protect your data. Our security team monitors your account around the clock, 24/7.
Your Responsibilities: joiya9 keeps your password and login credentials fully secure, but the safety of your device is your responsibility. Always log out after using joiya9 on someone else's device.
You have a number of rights regarding your personal data on joiya9, and we respect every one of them. joiya9 is always ready to uphold these rights.
To exercise any of these rights, please contact joiya9's support team [email protected]. joiya9 will respond to your request within 30 business days.
Joiya9 does not retain your data longer than necessary. Retention periods are determined by the type of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the lifetime of the account + 5 years | Legal Obligations |
| Transaction History | 7 Years | Financial Regulations |
| Gaming History | 3 Years | Responsible Gaming |
| Support Contact | 2 Years | Service Improvement |
| Cookie Data | Up to 1 Year | User Experience |
| Log Files | 90 Days | Security Monitoring |
Once the designated retention period ends, joiya9 securely deletes or fully anonymizes your data so that you can no longer be identified in any way.
Joiya9 is strictly for users aged 18 and above. You must be at least 18 years old to register on joiya9 — this is a non-negotiable rule.
Joiya9 has a zero-tolerance stance on underage access. If anyone registers using false information, joiya9 reserves the right to close that account and pursue legal action.
Joiya9 may update this privacy policy as needed. You will be notified in advance of any significant changes.
For significant changes, joiya9 will notify you directly via your registered email address or mobile number.
Notices of policy changes will be displayed on the joiya9 homepage or login page.
For major changes, joiya9 will notify you at least 30 days in advance so you can make an informed decision.
The date of the latest update will always be displayed at the top of this page, so you can easily tell whether the policy has changed.
Continued use of joiya9 after a revised policy is published will be considered your acceptance of the new terms. If you do not agree, you may request to close your account.
For any questions or concerns about joiya9's privacy policy, please reach out to our dedicated Privacy Team. joiya9 takes every concern seriously.
Joiya9 is more than a gaming platform — it's a place you can trust. We uphold excellence in both technology and policy.
Joiya9 uses 256-bit AES encryption — on par with the world's leading banks. Every click you make is protected.
Joiya9 never sells your data. Our revenue comes from gaming services, not from your personal information.
You can view, correct, or request deletion of your data on joiya9 at any time.
Joiya9 conducts full system audits every quarter using independent security experts.
Joiya9's privacy policy is written in plain language with no hidden clauses. You have the right to know everything.
Joiya9's dedicated Privacy Support Team responds to any data-related queries within 24 hours.
Now that you know joiya9's Privacy Policy, go ahead and open an account with confidence. Your data is completely safe — that's our promise.